Returns

Online shopping can sometimes not pan out the way you want it to, which is why we try to help as much as we can where we can. You have 14 days from the day your item is DELIVERED to begin the process. Giving you plenty of time to get in contact and organise your exchange / return. 

By completing an order through Our Annalise you are accepting the following conditions regarding your purchase.

​YOU RECEIVE AN INCORRECT ITEM

If you have received an item outside of your specified order, or an incorrect size or colour, then you must email hope@ourannalise.com immediately to begin the process of getting the correct item on the way. Photos of the incorrect item must be sent and confirmed before we can express post the correct item free of charge. The quicker you can inform us the quicker we can post the correct item to make sure it doesn't run out of stock. If the item is out of stock we will refund you full cost of the item and all initial shipping costs. ​

FAULTY ITEM​

If you receive a faulty item*, please contact us immediately with photos of the fault. 

Our Annalise will cover costs of the return by supplying a shipping label that we ask for you to print and post back. Once the faulty item is received, a store credit, full refund or exchange will be given.

*Faulty items include:

  •  Broken Zipper / Button
  • Rips & Tears
  • Loose stitching 

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DELIVERY DAMAGE

 

If you think your order has been damaged during transit, please send us photos and details within 24 hours of receiving the damaged package. Please contact us via our contact page with all details. 

RETURNS ​

  • All items have a 14 day return policy from receiving the item
  • Item must be returned in original condition, unworn & unwashed 
  • Tags must be attached to garment 
  • All items have to be returned and assessed before store credit or refund is given 
  • Items cannot be returned due to a change of mind
  • SALE items cannot be returned 
  • You will need to cover the shipping cost for all returns. We ask you use Aus Post to return the item and email the tracking number once processed. Our Annalise will then send out the exchange free of charge. 
  • All returns have a 5 day processing period. 

If you have any more questions regarding returns please email hope@ourannalise.com ​