Shipping

Our Annalise uses Fastway Couriers, Sendle and Australia Post to deliver goods. Your order will be posted within , delivery times vary by location.

SHIPPING: 

  • Flat rate $9.95 Australia wide shipping under $75
  • Free shipping Australia wide on orders over $75
  • During peak season we will automatically ship your orders with express postage at no extra charge to guarantee your orders will arrive ASAP
  • $24.95 International Shipping 
  • Click & Collect 

DELIVERY TIMES: DUE TO COVID-19 PLEASE BE PATIENT WITH ORDERS. 

  • Delivery times are estimates only and cannot be guaranteed. 
  • Please allow an extra 2-3 business days for your parcel to arrive during Covid-19. 
  • We do not accept any responsibility for delays by Australia Post, once your order has been dispatched. All orders have a tracking number attached. 

 

SHIPPING TIMES AND TRACKING

All items will be delivered via Australia Post or DHL. If you would like more information on the location of your items during shipping, it is your responsibility to follow up with Australia Post or DHL. Once your order is dispatched, you will receive an email with tracking information.



INCORRECT ADDRESS


If your order has already been shipped, we cannot make any changes as it is now with the courier. However you may be able to contact the courier (found on your tracking) to request any updates. We will try our best to help get your parcel re delivered with you. 

If your order hasn't shipped, we may be able to amend this for you. Contact us ASAP and we can see if we can update your details before your order is shipped. If the wrong delivery address is provided, we are unable to refund your purchase or replace the goods. We will request with the courier for the item to be returned and resent to the correct address if possible. 



RETURN TO SENDER


If your parcel is automatically returned to sender by the postal service, we will be in contact immediately to arrange redelivery to an updated address. This usually occurs when the courier has attempted to make multiple deliveries or your parcel has been awaiting collection from your local post office and is now being returned back to our store. 


ORDER DOES NOT ARRIVE


All parcels shipped within Australia with Australia Post and overseas with DHL are dispatched from our warehouse with signature required upon delivery. If you want the parcel to be left somewhere safe please leave it in the order comments so we can pass it on to the courier. 

If you have received notification that your delivery has arrived, be sure to check around the front of your shipping address, behind your mailbox, behind plant pots etc, we also recommend checking with your neighbours or building manager to ensure it hasn't been collected on your behalf. Our Annalise is not able to offer any compensation if a parcel has not been received after the postal services have delivered to your address.


Click & Collect

If you want to purchase an order online and collect it from our Albury store you can simply select 'Click & Collect' at the checkout for free pickup. All Click & Collect orders require 1 business day to organise. Please be understanding that we are a small store and we have minimum storage in store, this requires an off site storage warehouse that stock may be collected from for your order. You will receive confirmation when your order is ready to be collected.